TERMS & CONDITIONS

Welcome to AYUSH NATURA WELLNESS PRIVATE LIMITED.
By accessing or using our website https://shop.ayushnatura.com/ ("Platform"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions.
If you do not agree, please do not use or access this Platform.

1. COMPANY INFORMATION

AYUSH NATURA WELLNESS PRIVATE LIMITED
Address: 54/3857-A1, Chakkanat Building, STP Road, Elamkulam, Kadavanthara, Kochi, Kerala - 682020
Support Email: info@ayushnatura.com
Phone: +91 9061516999

2. ELIGIBILITY

You must be at least 18 years old to make a purchase and use this Platform.
By using the Platform, you confirm that you are legally capable of entering into a binding contract.

3. USE OF WEBSITE

You agree to use the Platform only for lawful purposes and in compliance with these Terms.
You must not:

  • Interfere with website functioning

  • Attempt to access secure areas without authorization

  • Spread malware, spam, or harmful content

  • Copy or reproduce content without permission

Any misuse may result in suspension or legal action.

4. PRODUCTS & MEDICAL DISCLAIMER

We sell wellness, herbal and ayurvedic products.
All products are not to be treated as medical cures or substitutes for professional diagnosis or treatment.

Results may vary from person to person.
Consult a physician if you have medical conditions, allergies, or ongoing treatment.

5. PRICING & PAYMENTS

Prices displayed on the Platform are inclusive/exclusive of applicable taxes as specified.
We reserve the right to change prices anytime without prior notice.

Payments are accepted through secure third-party payment gateways.
We do not store your card, UPI, wallet or banking information.

6. ORDER CONFIRMATION & FULFILMENT

  • An order is considered confirmed only after successful payment.

  • We may cancel orders in case of stock unavailability, system errors, incorrect pricing or suspected fraud.

  • Estimated delivery timeline: 3–9 working days depending on location.

Once shipped, an order cannot be cancelled.

7. RETURNS, REFUNDS & CANCELLATION

Returns and refunds are processed strictly in accordance with our Refund & Cancellation Policy.

A return/refund is applicable only if:

✔ Wrong product delivered
✔ Damaged/defective product received
✔ Expired product delivered

We do not accept return claims due to personal dislike, taste, usage results, or change of mind.
Refunds (if approved) will be issued within 5–10 working days.

8. LIMITATION OF LIABILITY

We are not responsible for:

  • Incorrect usage or health reactions

  • Delay in delivery due to courier or unforeseen circumstances

  • Losses incurred due to inaccurate information provided by customer

  • Unauthorized use of account credentials

Maximum liability shall not exceed the value of the purchased product.

9. INTELLECTUAL PROPERTY RIGHTS

All content on this Platform — logos, branding, product descriptions, images, text, layout, design — is owned by AYUSH NATURA WELLNESS PRIVATE LIMITED.

Reproduction or unauthorized usage without written consent is prohibited.

10. MODIFICATION OF TERMS

We reserve the right to modify or update these Terms & Conditions at any time.
Updates will be posted on this page, and continued use implies acceptance.

11. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of India.
Any dispute will be subject to jurisdiction of courts located in Kochi, Kerala only.