PRIVACY POLICY

This Privacy Policy explains how AYUSH NATURA WELLNESS PRIVATE LIMITED (“Company”, “we”, “us”, “our”) collects, stores, uses, shares, and protects your personal information/data when you use our website:

🌐 https://shop.ayushnatura.com/
(hereinafter referred to as “Platform”)

By accessing or using the Platform, purchasing from us, or providing your personal information, you fully consent to the terms of this Privacy Policy and agree to comply with applicable Indian data protection and privacy laws. If you do not agree, please refrain from using the Platform.

1. INFORMATION WE COLLECT

We may collect personal information when you register, purchase products, fill forms, communicate with us, or interact with the Platform. This may include:

Name
Email Address
Mobile/Phone Number
Billing & Shipping Address
Date of Birth (if requested)
Order history & browsing behaviour
Device, IP address, operating system, browser details
Payment information (processed via secure payment gateways only)

⚠ We do not store or access credit/debit card details, UPI PIN, passwords, or financial credentials at any time.

We may also receive data from logistics providers, marketing partners, and payment aggregators where required strictly for order fulfilment and service.

2. HOW WE USE YOUR INFORMATION

Your personal data may be used to:

Process, verify & deliver orders
Provide customer support and responses
Notify dispatch, tracking & delivery updates
Improve website functionality & user experience
Process payments securely
Offer promotions, deals & personalised recommendations
Detect fraud and secure transactions
Comply with regulatory/legal requirements

You may opt-out of promotional communication anytime.

3. SHARING OF INFORMATION

Your information may be shared only with authorised entities such as:

Courier & logistics service partners
Payment gateway providers
Customer support/CRM systems
Digital communication & marketing providers (optional)
Government or legal authorities where required by law

We do not sell or trade personal information for profit.

Information may be disclosed to protect rights, enforce policies, address fraudulent activity, or comply with judicial/government orders.

4. DATA SECURITY

We implement secure technical and administrative safeguards to protect your data from unauthorised access, loss, or misuse. All information is stored under encrypted & controlled environments.

However, internet transmission is never fully secure — users accept inherent risks associated with online data transfer.

You are responsible for maintaining confidentiality of login credentials and OTPs.

5. DATA RETENTION & DELETION

We retain information only as long as required for:

Order fulfilment & service completion
Legal compliance
Account maintenance & customer support
Fraud prevention & dispute resolution
Analytics and performance improvement (in anonymised form)

You may request deletion or correction of your personal data by contacting us via email.
Once deleted, account/data cannot be restored.

6. YOUR RIGHTS

You may request to:

✔ Access your stored personal information
✔ Modify or update profile details
✔ Request account/data deletion
✔ Withdraw consent for communication

Requests must be sent from your registered email for security verification.

7. CONSENT

By using this Platform, you consent to the collection, processing, storage, sharing and retention of data as detailed in this Privacy Policy.

Consent withdrawal can be requested by emailing us with the subject: "Withdraw Data Consent".
Withdrawal may affect access to services that require essential information.

8. POLICY UPDATES

We reserve the right to update or modify this Privacy Policy anytime.
Updated versions will be published on this page, and continued use of the Platform implies acceptance of changes.